To provide a secure and functional platform, we collect various categories of personal data. This includes, but is not limited to:

Identity and contact information

When you create an account, we collect basic information such as your full name, date of birth, physical address, email address, and phone number. As our services require strict age verification, we may also collect copies of identification to confirm your identity and ensure compliance with applicable legislation.

Transaction and financial information

When you make deposits or withdrawals, we record transaction details. This may include information about the chosen payment method, transaction amounts, and times. We do not store full credit card details directly on our servers; these are handled by secure, third-party payment providers.

Technical and usage-related data

When you interact with our platform, we automatically collect technical data. This includes your IP address, device type, operating system, browser type, and login information. We also track how you use the platform, including which pages you visit, your gambling patterns, and the time you spend on the service.

Communication data

If you contact our customer support, we store the content of your inquiry, whether via email, live chat, or other channels, to assist you as effectively as possible and for quality assurance purposes.

We only process your personal data when we have a legal basis to do so. These bases include:

Fulfillment of contract: Processing is necessary to provide the services you have requested, including the creation and administration of your account.

Legal obligations: As a provider, we are subject to strict legal requirements, including anti-money laundering (AML) and age verification (minimum 18 years) regulations, which require extensive data processing.

Legitimate interests: We may process data to improve our services, prevent fraud, and ensure the network security of the platform.

Consent: In cases where we wish to send you direct marketing, or where we use certain types of cookies, we will obtain your explicit consent.

Your personal data is primarily used to operate and maintain your account. This includes processing transactions, providing customer support, and managing your preferences. In addition, we use data to monitor the platform for suspicious activity and prevent fraud to ensure a safe environment for all users. The information is also used analytically to improve the platform's functionality and, provided you have given consent, to inform you about relevant offers and updates.

We only store your personal data for as long as it is absolutely necessary to fulfill the purposes for which it was collected. When you close your account, we will generally delete or anonymize your data. However, we are often legally obliged to retain certain transaction and identity information for a specific period (typically several years) to comply with applicable financial and anti-money laundering legislation in Denmark.

We never sell your personal data to third parties. However, to provide our services, it may be necessary to share data with trusted partners. These include:

Data processors and IT service providers who host our servers and systems.

Payment providers who handle secure transactions.

Authorities and law enforcement agencies, if we are legally obliged to disclose the information in connection with an investigation or compliance with legal requirements.

Our primary operations and servers are located within the European Economic Area (EEA). In the event that your data needs to be transferred to service providers outside the EEA, we ensure that the transfer is subject to appropriate safeguards. This is typically done by using the European Commission's Standard Contractual Clauses (SCCs) to ensure that your rights and data security are maintained at a level equivalent to European legislation.

Wild Cash takes the security of your data very seriously. We implement a wide range of technical and organizational security measures, including data encryption during transmission (SSL/TLS), strong access controls to our servers, and regular security audits. Although we make reasonable efforts to protect your information from unauthorized access, loss, or alteration, no method of transmission over the internet is completely secure, and we therefore cannot issue absolute guarantees for data security.

According to applicable data protection legislation, you have a number of rights regarding your personal data:

Right of access: You have the right to request access to the data we have recorded about you.

Right to rectification: You can request to have inaccurate or incomplete information corrected.

Right to erasure (Right to be forgotten): Under certain circumstances, you can request to have your data deleted, subject to our legal retention obligations.

Right to object: You can object to processing based on our legitimate interests or for direct marketing.

Right to data portability: Where technically possible, you can request to have your data provided in a structured, machine-readable format to transfer it to another provider.

If you wish to exercise your rights, have questions about our data practices, or wish to file a complaint about our processing of your information, please contact our support team directly. You can reach us via email at: [email protected]. We strive to respond to all inquiries in a timely and comprehensive manner.

This privacy policy may occasionally be updated to reflect new legal requirements or changes in our services. We encourage you to review this page regularly. In the event of significant changes, we will endeavor to notify you directly via your registered email address.